Customer Service Associate

This is a fully remote position, open to applicants in Arizona, +18 more states.

📋 Description

• Handle incoming calls from bank partners, merchants, and cardholders regarding electronic payments, account activities, and service-related inquiries.

• Address routine and moderately complex customer concerns by researching account information, adhering to documented procedures, and accurately completing follow-up actions.

• Resolve basic technical and service-related issues associated with payment processing and related support inquiries.

• Accurately document customer interactions, actions taken, and resolution outcomes in designated systems.

• Refer unresolved or high-risk issues to the appropriate team according to established service and compliance guidelines.

• Achieve specified productivity, quality, attendance, and call handling standards in a high-volume call center setting.

• Provide clear, professional communication that confirms customer needs, outlines resolution steps, and establishes suitable expectations.

⛳️ Requirements

• A minimum of 1 year of experience in a customer-facing role supporting clients via phone, in-person, or through a service desk.

• At least 1 year of experience using a computer to navigate multiple applications, input accurate information, and document customer interactions during live calls.

• A minimum of 1 year of experience in a call center, financial services support, technology support, or remote customer service environment.

• Capability to troubleshoot basic service and technical issues related to electronic payments, transaction support, or similar customer inquiries.

• Ability to maintain a quiet and secure work environment that facilitates uninterrupted customer conversations and consistent call handling.

• High school diploma, General Educational Development credential, or higher, or equivalent combination of education, relevant experience, and/or military experience.

🏝️ Benefits

• Fuel Your Life program designed to support your physical, financial, social, and emotional well-being.

• Paid holidays and generous time-off policies.

• Access to no-cost mental health support through Employee Assistance Programs.

• Living Proof program to appreciate your peers' extra efforts with points that can be redeemed for rewards.

• Eight Employee Resource Groups that promote a collaborative culture and expand your network.

• Exceptional opportunities for professional growth through training, development, and internal mobility.

• Medical, dental, vision, life, and disability insurance options available from the first day of employment.

• Retirement planning and discounted shares through the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental, caregiver, and military leave.