Customer Service Associate

This is a fully remote position, open to applicants in Kansas, +2 more states.

📋 Description

• Handles incoming telephone inquiries within a Claims Contact Center.

• Initiates claims for auto and homeowners by gathering initial loss details from agents, insured parties, and third parties.

• Provides an overview of the claims process to customers.

• May grant authorization for services like roadside assistance and rental vehicles.

• Ensures efficient and precise handling of customer inquiries regarding the status of ongoing claims.

• Guarantees that all customer interactions are clearly and accurately recorded in the claim file.

• Keeps job knowledge up to date through ongoing training and integrates new information into daily responsibilities.

⛳️ Requirements

• Excellent verbal communication and active listening abilities.

• Proficient in both written and spoken English.

• Takes personal responsibility for actions and results.

• Demonstrates flexibility to thrive in a fast-paced, dynamic setting.

• Strong technical skills, including the capability to navigate multiple systems, computer screens, and communication platforms simultaneously.

• Ability to resolve connectivity issues, if necessary.

• Minimum typing speed of 30 WPM with 90% accuracy.

• Previous customer service experience is highly preferred.

• Experience in a remote contact center is a plus, but not mandatory.

• High School Diploma or equivalent is required.

🏝️ Benefits

• Competitive salary based on experience, qualifications, and location.

• Bonus potential based on individual and company performance.

• 401(k) plan.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Health Savings and Flexible Spending Accounts.

• Life insurance.

• Paid time off.

• Paid parental leave.

• Tuition assistance.