Customer Service Assistant I

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage customer service interactions across various channels, including phone, email, chat, WhatsApp, and all company media.

• Conduct customer surveys and probing to enhance the chat bot by incorporating new automated responses.

• Address customer inquiries, provide assistance, clarify procedures, and open support tickets as necessary for case escalation.

• When needed, handle invoice returns (NF) and process new orders.

• Initiate proactive outbound communications for preventive measures, follow-ups, or to explain procedures.

• Generate new payment slips (boletos), issue duplicate invoices, and sign product exchange checklists for defective or damaged items to facilitate logistics pickup or direct store return.

• Contact other internal departments to resolve questions regarding procedures, products, or logistics.

• Offer support to physical stores by responding to inquiries, opening tickets, or signing product exchange checklists.

• Address customer product inquiries through the Bazar Voice platform on the website.

• Provide engaging and differentiated interactions with customers on social media using emojis, links, and other creative resources.

⛳️ Requirements

• Must have completed high school (secondary education).

• Proficient in Microsoft Office (Office suite).

• Familiarity with social media platforms is essential.

🏝️ Benefits

• Medical and Dental Assistance: Quality medical and dental coverage to support your health and peace of mind.

• Pharmacy Partnership: Exclusive discounts on medications to facilitate access to healthcare.

• Life Insurance: Protection and security for you and your family.

• Meal Allowance and Transportation Voucher: Essential benefits for everyday convenience.

• Wellhub: Access to gyms and various sports activities to promote physical health and well-being.

• Funeral Assistance: Specialized support and care during difficult times.

• QualiFast Program: Our health and wellness program provides nutritional and psychological care (including psychotherapy sessions via Wellz), social services, hospitalization follow-up, primary health care (PHC), a special program for pregnant employees (First Steps), and financial education through Saber Financeiro.

• SaberFast Corporate University: Online platform with trainings and courses for continuous career development.

• Discounts and Partnerships with Educational Institutions: Support for academic and professional growth with special rates for courses and degree programs.