Customer Service Agent – US Healthcare, After Hours

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Professionally and efficiently respond to incoming calls during after-hours.

• Address queries from clients and caregivers within the parameters of after-hours support.

• Promptly reply to messages received via the company's texting platform.

• Inform clients about caregiver cancellations and arrange for replacement caregivers as necessary.

• Verify caregiver schedules 1–2 hours prior to the commencement of each shift.

• Conduct initial intake calls for potential clients interested in our services.

• Carefully document all interactions and update caregiver schedules in the system.

• Provide assistance with administrative projects and other after-hours support tasks as required.

⛳️ Requirements

• Fluent in English, possessing clear and professional communication skills.

• Demonstrated excellence in customer service experience.

• Strong organizational and multitasking abilities.

• Capable of working independently with minimal oversight.

• Intelligent, resourceful, and proficient in effective problem-solving.

• Compassionate, reliable, and highly responsible.

• Ambitious with a robust work ethic.

• Flexible and adaptable to changing schedules and operational demands.

• Proficient in computer and telephone skills.

• **Advantageous**

• Previous experience in staffing, scheduling, or the healthcare industry.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• Supportive and collaborative work environment.