Customer Service Agent – Project-Based, Full-Time

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address customer inquiries related to orders, payments, deliveries, and general issues through email and chat.

• Utilize customer feedback to generate new ideas and enhance the overall customer experience.

• Keep informed about company products, services, and processes to provide accurate information.

• Ensure prompt and precise resolution of customer issues within the established service level agreements (SLAs).

• Maintain and update customer records within the system.

• Adhere to company policies and standard operating procedures (SOPs) to ensure consistent service quality.

⛳️ Requirements

• Exceptional written and verbal English language proficiency.

• Prior experience in customer service or email support.

• Strong communication and interpersonal abilities.

• Comfortable utilizing technology and computer systems.

🏝️ Benefits

• Use Your Own Device