Customer Service Agent – Inbound Support

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Manage inbound communications for prominent brands

• Assist clients with inquiries, service requests, account assistance, and product support

• Utilize guided systems and resources to provide exceptional customer service

• Uphold professionalism, accuracy, and brand consistency

• Provide schedule flexibility once certified

⛳️ Requirements

• High school diploma or GED

• Must be at least 18 years old

• Authorized to work in the United States

• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

• Ability to adhere to detailed processes and meet performance standards

• Strong communication and active listening abilities

• Comfortable using computer applications and web-based tools

• Capable of working independently and maintaining accountability to schedules

• Preferred: Previous experience in a call center or customer service environment

• Bilingual (Spanish/English) preferred but not mandatory

• Familiar with phone-based or computer-based support settings

🏝️ Benefits

• Flexible scheduling options post-certification

• Paid training following successful client certification

• W2 employment structure providing payroll, protections, and stability

• Paid time off along with optional supplemental insurance (Aflac)

• Household telehealth access via MDLive

• Opportunities for performance-based incentives

• Career advancement opportunities into support, QA, and leadership roles