Customer Service Agent

📋 Description

• Provide outstanding customer service while fostering positive relationships with clients.

• Address customer inquiries through various channels, including phone, email, live chat, eBay, and Facebook.

• Achieve customer service performance goals, encompassing satisfaction benchmarks and service level agreements (SLAs).

• Handle and oversee online orders, which include cancellations, returns, and refunds.

• Collaborate closely with management and internal teams to resolve issues regarding systems, processes, website functionality, and customer concerns.

• Report persistent issues and offer insights to enhance customer experience and internal workflows.

⛳️ Requirements

• Minimum of 2 years of customer service experience in a dynamic environment.

• Familiarity with customer service platforms; experience with Zendesk is preferred.

• Proficient in Microsoft Office applications, especially Excel.

🏝️ Benefits

• You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

• You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

• You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

• You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

• You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.