Customer Service Agent

This is a fully remote position, open to applicants in California.

📋 Description

• Respond promptly and professionally to customer inquiries through phone, email, and SMS.

• Oversee active customer cases, ensuring all follow-ups and resolutions are carried out accurately and in a timely manner.

• Utilize internal systems to record customer interactions, feedback, and resolutions to issues.

• Collaborate with logistics, billing, and technical teams to address order, payment, or product-related concerns.

• Process returns, exchanges, and account adjustments in line with company policy.

• Deliver clear and empathetic communication while upholding brand voice and professionalism.

• Recognize recurring customer issues and communicate patterns or feedback to management.

• Maintain a thorough understanding of company products, subscription tiers, and policies to effectively assist customers.

• Foster a positive team atmosphere and contribute to continuous process improvement.

⛳️ Requirements

• Excellent and professional communication abilities (both written and verbal).

• Comfortable with making phone calls, sending emails, and managing SMS conversations.

• Dependable, organized, and detail-oriented.

• Previous experience in customer service, retention, or subscription-based support is preferred.

🏝️ Benefits

• Opportunities for advancement within a dynamic startup environment.