Customer Service Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage both inbound and outbound calls in a dynamic environment utilizing a telephone dialing system.

• Deliver exceptional customer service to patients.

• Employ effective listening skills to address patients’ equipment or service requests and concerns.

• Process requests promptly and accurately.

• Inform patients about the clinical significance of adhering to suggested and insurance-approved schedules for supply changes.

• Generate sales orders while verifying item and patient demographic information.

• Stay engaged on the phone throughout the duration of the shift.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• A minimum of two years of experience in customer service.

• Strong customer-focused mindset.

• Excellent verbal and written communication abilities.

• Proficient in computer skills with the capacity to navigate various software platforms.

• Capability to multitask between CallShaper, SNAP, and Brightree.

• Self-driven team player.

• Ability to thrive in a fast-paced professional setting.

• Ability to work independently and achieve target goals.

• A dedicated home office space that is free from distractions and noise.

• Access to high-speed internet at home.

• Availability to work Monday through Friday, from 10:00 a.m. to 6:30 p.m. EST.

🏝️ Benefits

• Opportunity for remote work.

• A dedicated home office space that is free from distractions and noise.

• Access to high-speed internet at home.