Customer Service Advisor, Italian Speaking

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assisting players via both telephone and live chat.

• Identifying the appropriate solution for each customer by actively listening, investigating, and resolving issues.

• Verifying customer identification during the onboarding process for new players.

• Contributing to a safe and responsible gaming environment by supporting our safer gambling initiatives.

• Providing an exceptional customer experience with every interaction.

⛳️ Requirements

• Prior experience in customer service, preferably in a contact center or a similar setting.

• Proficient in the Italian language, both in writing and speaking.

• Excellent communication abilities and confidence in engaging with a diverse range of individuals.

• A proactive approach to problem-solving, with a penchant for finding effective solutions.

• Capability to handle multiple tasks in a dynamic and fast-paced environment.

• A warm and friendly demeanor, demonstrating a genuine passion for assisting others.

• A collaborative team player who is always eager to support colleagues.

• Comfortable with Microsoft Office applications, including Excel, Word, and PowerPoint.

• A strong desire to learn, grow, and establish a long-term career at tombola.

🏝️ Benefits

• A supportive and welcoming team

• Opportunities for development

• Paths for career progression