Customer Service – Administrative Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver exceptional customer service through phone, email, and various communication channels.

• Assist clients with inquiries related to their accounts, payment arrangements, and contract questions.

• Perform first-party collection activities on overdue accounts while upholding a professional and customer-centric approach.

• Examine customer agreements and relevant documentation to ensure accuracy and completeness.

• Confirm that all necessary customer information has been submitted and properly documented.

• Cross-check contracts and supporting documents to guarantee consistency and compliance.

• Keep precise and current customer records in company databases and CRM systems.

• Organize, classify, and manage electronic documents for easy access.

• Audit customer files during the application and onboarding processes.

• Report discrepancies or compliance issues as necessary.

• Perform general administrative and operational support tasks as assigned.

⛳️ Requirements

• Prior experience in customer service, collections, administration, virtual assistance, or a similar role.

• Exceptional verbal and written English communication skills, demonstrating a high level of fluency and professionalism.

• A neutral or easily comprehensible English accent is preferred.

• Strong attention to detail and a commitment to maintaining accuracy.

• Experience managing customer accounts, payment discussions, or collection activities is advantageous.

• Proficiency in Microsoft Office, Google Workspace, CRM platforms, and database management systems.

• Excellent organizational and time-management capabilities.

• Ability to juggle multiple priorities while adhering to deadlines.

• Professional demeanor with strong problem-solving skills.

• Capability to work independently with minimal supervision.

• High level of discretion and confidentiality when dealing with customer information.

• Preferred Qualifications

• Experience working with customers in North America.

• Background in financing, lending, collections, contract administration, or compliance-related fields.

• Experience in handling a high volume of customer calls.

• A current MS laptop or computer is required (No Apple products).

🏝️ Benefits

• Collaborative and supportive work environment.

• Opportunities for growth within the company.

• Stable, long-term remote work opportunity.

• Health Insurance (Maxicare HMO) after a 3-month probationary period.