Customer Service & Account Health Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Address customer inquiries on Amazon promptly within the designated SLA.

• Handle and contest A-to-Z claims using well-thought-out arguments.

• Request the removal of negative feedback when appropriate.

• Review performance metrics daily (ODR, VTR, OTDR, Late Shipment Rate).

• Detect patterns in complaints by SKU and communicate findings to leadership.

• Engage in fraud prevention through thorough profile analysis.

• Record each case, detailing the root cause and actions taken.

⛳️ Requirements

• Must reside in Northern or Northeastern Brazil.

• Should have or be willing to register as an MEI (Individual Micro-Entrepreneur).

• Must possess a computer and a reliable internet connection.

• Must be genuinely available to work US hours (Eastern Time).

• A mobile phone must be accessible throughout the entire workday.

• Proficient in Portuguese.

• Intermediate proficiency in English (reading and writing – systems are in English).

• Familiarity with spreadsheets (Google Sheets or Excel).

• Possess an analytical mindset.

• Practical knowledge of artificial intelligence.

🏝️ Benefits

• Opportunity to work in a dynamic and engaging environment.

• Gain valuable experience in customer service and dispute management.

• Develop skills in data analysis and fraud prevention.