Customer, Salesforce Training Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, develop, and implement educational programs aimed at customers, including webinars, workshops, and virtual learning experiences.

• Create captivating training materials, user manuals, knowledge articles, instructional videos, and job aids.

• Collaborate with Customer Success and Sales teams to assess customer learning needs and identify opportunities for adoption.

• Facilitate onboarding and continuous education sessions that enhance customer engagement and utilization.

• Act as the subject matter expert for Salesforce training initiatives.

• Provide Salesforce training programs for both internal employees and external users.

• Develop educational materials focusing on system navigation, business processes, reporting, dashboards, and industry best practices.

⛳️ Requirements

• Bachelor’s degree in Education, Training, Communications, Business Administration, Organizational Development, or a similar field.

• A minimum of 3-5 years of experience in training, learning and development, customer education, sales enablement, or a related discipline.

• Required experience with Salesforce CRM.

• Preferred experience in delivering training to both internal and external audiences.

• Proven experience in creating learning content in various formats, including instructor-led, virtual, and self-paced learning.

• Familiarity with AI tools or a strong willingness to learn.

🏝️ Benefits

• Comprehensive benefits package available.