Customer Sales Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Drive customer acquisition through proactive outbound sales and consistent engagement with prospects.

• Manage assigned lead lists utilizing email, phone, SMS, LinkedIn, and video meetings.

• Navigate prospects through the sales journey from initial outreach to successful conversion.

• Emphasize high-volume outbound prospecting, structured multi-touch follow-up, objection handling, and ownership of conversions.

• Independently oversee prospect pipelines, persist through non-responses, and uphold high-quality engagement while achieving activity and conversion targets.

• Accurately track outreach activities, pipeline updates, and customer interactions within CRM and communication platforms.

• Recognize recurring customer objections, engagement trends, and process gaps to enhance continuous improvement initiatives.

• Collaborate across functions with operations, customer experience, and leadership teams to support acquisition objectives.

• Consistently meet or surpass established outreach, responsiveness, and conversion performance metrics.

⛳️ Requirements

• Curious and authentic, just like us! #beboldr

• A confident and resilient communicator who excels in customer-facing and conversion-driven settings.

• Highly organized with a strong sense of ownership, accountability, and commitment to follow-through.

• Comfortable navigating ambiguity and adjusting communication styles to suit various customer situations.

• Results-oriented with a strong sense of urgency and persistence.

• An analytical and critical thinker with a keen attention to detail.

• Passionate about providing exceptional customer experiences while achieving business outcomes.

• 2–3+ years of experience in sales (outbound sales), customer acquisition, BDR/SDR, or a comparable high-volume role.

• Experience managing outbound and/or high-volume customer engagement activities across various communication channels.

• Strong closing orientation, confident on the phone, with a history of driving prospects to commit.

• Excellent verbal and written communication skills, capable of influencing, persuading, and building customer trust.

• Proficient in cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.

• Experience addressing objections, handling challenging customer conversations, and driving conversion results.

• Ability to independently manage multiple customer interactions and prioritize effectively in a fast-paced environment.

• Strong judgment and problem-solving skills, adapting approaches based on customer needs.

• Familiarity with CRM systems and customer communication tools.

• Strong organizational and time management skills with consistent attention to detail.

• Ability to quickly learn products, processes, and customer workflows in a dynamic environment.

• Experience working towards performance goals, activity metrics, or conversion targets is preferred.

• Availability to work during standard US business hours is required.

• Experience selling to SMBs or independent business owners, with a clear understanding of their mindset: skeptical of platforms, time-constrained, and quick to disengage without an immediate value proposition.

• Hands-on experience with sales engagement and email outreach platforms (e.g., Mixmax, Saleshandy, Apollo, Instantly, Smartlead, or equivalent), including managing sequences, cadences, and operating an inbox at high volume.

• Comfort with high-volume phone outreach, including a proven record of cold calling at scale.

• Track record of meeting and exceeding outbound activity and conversion targets.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work opportunities.

• Professional development and training programs.

• Supportive and inclusive company culture.