Customer Retentions Consultant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Proactively engage with customers who have indicated their intention to stop using our payment solutions.

• Listen carefully to customers' concerns and their reasons for leaving, showing empathy and understanding.

• Offer persuasive solutions and alternatives that effectively address customers' pain points and encourage them to remain.

• Keep precise records of customer interactions and account statuses in our CRM system.

• Achieve and surpass retention targets and objectives.

⛳️ Requirements

• Outstanding communication skills, with the ability to establish rapport and trust with customers.

• Customer-centric with a strong passion for providing exceptional service.

• Demonstrated ability to thrive in a fast-paced and challenging environment.

• Self-driven and results-oriented with a commitment to achieving and exceeding targets.

• Proven history of meeting or surpassing retention goals.

• Experience in a retention-focused role.

• Familiarity with using a dialler and CRM system.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible working hours

• Paid time off

• Professional development opportunities