Customer Retention Representative

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Enhance customer retention by addressing customer issues and escalating matters as necessary.

• Conduct outbound communications via phone and email to identify customer needs, propose solutions, resolve issues, and avert cancellations.

• Provide prompt follow-up on customer complaints and concerns.

• Utilize specialized offers and tools to retain customers and escalate complex issues requiring significant problem-solving.

• Address billing inquiries, and process customer payments efficiently.

• Surpass customer satisfaction, efficiency metrics, and issue resolution goals.

• Accurately input customer information into the database.

• Manage multiple software applications and technologies simultaneously.

• Collaborate with the finance department.

⛳️ Requirements

• Bilingual (English/Spanish) is essential.

• A suitable home office environment (quiet space, high-speed internet connection, and ability to activate webcam at all times).

• Exceptional communication and relationship-building abilities.

• Knowledgeable and capable of handling escalated customer service challenges.

• A strong sense of urgency.

• Proficient problem-solving and conflict resolution skills are essential.

• Keen attention to detail, ability to follow instructions, and the capability to work independently.

• Ability to effectively manage multiple tasks.

• Regular and dependable attendance.

• Experience in a call center setting is advantageous (training will be provided).

• Computer proficiency is beneficial, along with a willingness to learn our phone and database systems.

• Mathematical skills are necessary for calculating figures and amounts such as discounts, proportions, and percentages.

• Strong negotiation abilities.

🏝️ Benefits

• Competitive compensation based on experience, along with additional financial incentives.