Customer Retention and Operations Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Manage refunds and client retention while addressing billing questions and overseeing overdue accounts.

• Provide administrative assistance to the sales team, which includes managing calendars and scheduling appointments.

• Address customer inquiries, delivering outstanding customer service and ensuring prompt resolution of issues.

• Collaborate with the sales team to guarantee the accurate and timely delivery of customer proposals and invoices.

• Work with cross-functional teams in marketing, finance, and operations to facilitate seamless sales operations.

• Maintain precise and comprehensive customer records in CRM systems and other databases.

⛳️ Requirements

• At least 1 year of experience in sales, customer service, or a related field.

• Exceptional phone and email communication abilities, with a talent for building strong relationships with customers and colleagues.

• Strong organizational skills with a keen attention to detail.

• Familiarity with a CRM system is preferred.

• Capability to multitask and prioritize competing demands in a dynamic environment.

• Positive attitude, self-motivated, and a collaborative team player.

🏝️ Benefits

• Competitive Salary and Bonuses: We appreciate your commitment and expertise, offering a competitive salary along with performance-based bonuses.

• Exciting Benefits: Enjoy reimbursements for gym memberships, mental health support, a generous vacation allowance, and complimentary access to all our courses. We are dedicated to continuous learning for both our customers and team members.

• Remote Work: Enjoy the flexibility to work remotely, allowing you to create a work-life balance that suits your personal needs.

• Collaborative Work Environment: Become part of a team of enthusiastic, like-minded individuals. At ELVTR, collaboration is more than just a concept; it’s how we grow, innovate, and thrive together.