Customer Renewals Specialist – EMEA

This is a fully remote position, open to applicants in Italy.

📋 Description

• Oversee the entire renewal process for a designated portfolio of accounts, ensuring timely and precise contract execution.

• Actively engage with customer stakeholders to confirm satisfaction levels, address potential risks, and secure commitments for renewal.

• Collaborate with Support, Customer Success Managers, and Sales to pinpoint opportunities for preventing down-sell or churn.

• Provide accurate forecasts of renewal revenue, offering insights to leadership regarding pipeline health and risk status.

• Negotiate renewal terms, pricing, and contracts in accordance with Circle’s policies and approval procedures.

• Keep accurate records in Salesforce and DealHub, ensuring that quotes, contracts, and forecasts are current.

• Identify at-risk renewals early and work cross-functionally to develop strategies for retention.

• Assist in transitioning to subscription models (Evolve, Evergreen, TAP) and ensure customers comprehend the value propositions.

• Collaborate with the finance team to resolve billing or payment issues related to renewals.

⛳️ Requirements

• Previous experience in sales roles, ideally involving the sale of complex technology, particularly in the medical tech industry.

• Strong understanding of the healthcare sector.

• Proficient use of technology.

• Extensive experience with Salesforce or similar CRM platforms.

• Well-organized: guides the customer through the process, is structured and responsive.

• Exceptional collaboration and interpersonal skills; maintains a professional demeanor and can navigate diverse situations effectively.

• Excellent listening, comprehension, and articulate oral and written communication skills, ensuring clarity and grammatical accuracy.

• Self-assured: has confidence in their abilities and can manage rejection.

• Goal-oriented: remains focused on the objective and knows how to reach the "close."

• Sociable: creates a positive professional first impression and is consistently energized.

• Capable of interacting with all levels within the organization.

• Detail-oriented with strong time management capabilities.

🏝️ Benefits

• Competitive salary and vacation benefits.

• Flexible work arrangements.

• Employee Wellness Program.

• Opportunities for professional development and tuition reimbursement.

• Rewarding internal recognition and kudos programs.

• Annual salary reviews based on company and individual performance.

• A fun, inclusive, and ego-free workplace where diversity and individual perspectives are welcomed and valued.