Customer Relationship Representative – Part-Time

This is a fully remote position, open to applicants in California, +8 more states.

📋 Description

• Deliver accurate, professional, courteous, and prompt responses to candidate inquiries through telephone, email, and chat regarding LSAT programs.

• Effectively manage candidates’ inquiries, conduct research, and resolve any concerns raised by candidates.

• Act as a representative of LSAC, providing first-level support via telephone, email, and chat to LSAC registrants within a dynamic Contact Center environment.

• Operate under the guidance of the Director of Customer Relationships, with support from the Supervisory team.

• Submit availability for various shifts between 9:00 AM and 9:00 PM, with scheduling for up to 29 hours per week.

• Must be available to commit to 40 hours per week for the initial 2 weeks during paid training.

• All Customer Relationship Representatives (CRRs) must be available and scheduled to work a minimum of eight weekends annually to meet client requirements.

⛳️ Requirements

• High School Diploma or GED.

• At least 2 years of experience in customer service.

• Strong verbal communication skills, including a clear speaking voice, excellent language proficiency, diction, and tone.

• Ability to write clearly and concisely.

• Proficient in grammar, punctuation, and proofreading.

• Familiarity with Microsoft Office, Windows, Adobe Acrobat, and Excel.

• A strong emphasis on customer service skills, focusing on problem resolution and first contact resolution.

• Capacity to maintain professionalism and perform well under pressure in a high-paced production environment.

• An upbeat, positive demeanor and attitude is essential.

• Must be cooperative, flexible, and adaptable to change.

• Strong interpersonal skills and the ability to collaborate effectively with colleagues as a team player in a contact center setting.

🏝️ Benefits

• Complimentary wellness and mental health resources available through our Employee Assistance Program (EAP), offering support for life's challenges and up to three professional visits.

• Access to new training opportunities via our LinkedIn Learning platform and partner resources to enhance your skills and advance your career.