Customer Relationship Manager – Infrastructure and Cloud

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Act as the main point of contact for designated customers

• Build and nurture robust customer relationships

• Collect, document, validate, and prioritize both business and technical requirements

• Convert customer needs into infrastructure solutions

• Hold regular meetings with the leadership of assigned branches

• Assist customers in formulating migration and modernization strategies

• Maintain ongoing communication with customers, including status updates

• Oversee the complete lifecycle of infrastructure requests

• Track delivery timelines, dependencies, risks, issues, and escalations

• Provide support for acquisition tracking and financial transparency concerning customer projects

• Foster ongoing service improvement initiatives

⛳️ Requirements

• Strong engagement with customers

• Management of service delivery

• Awareness of cloud technologies

• Coordination of operations

• Experience in the infrastructure and cloud services sector

🏝️ Benefits

• Medical Insurance

• Vision Insurance

• Dental Insurance

• Life and AD&D Insurance

• 401(k) Savings Plan

• Education and Professional Training

• Flexible Spending Accounts (FSA)

• Employee Referral and Merit Recognition Programs

• Employee Assistance and Identity Theft Protection

• Paid Holidays: 11 per year

• Paid Time Off (PTO)

• Disability Insurance