This is a fully remote position, open to applicants in Colombia.

📋 Description

• Assist in Customer Quality initiatives for Neuromodulation therapies, encompassing complaint management, investigations, regulatory submissions, and technical support.

• Gather customer feedback and deliver technical troubleshooting to address customer concerns.

• Initiate and investigate product complaints, conducting root cause analysis as necessary.

• Prepare and submit vigilance and regulatory reports related to medical devices to relevant regulatory bodies.

• Ensure accurate maintenance of complaint files, quality records, and supporting documentation.

• Identify potential trends in product or quality issues and escalate findings for further assessment.

• Work collaboratively with Quality, Regulatory Affairs, R&D, Clinical, and other teams to promote compliance and continuous improvement.

⛳️ Requirements

• A Bachelor’s degree in Engineering.

• Excellent written and verbal communication skills in English.

• Strong analytical and problem-solving abilities.

• A collaborative mindset with a desire to learn, grow, and work within international teams.

• An interest in healthcare, medical technology, quality control, or regulated industries.

• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.

• Experience through internships, academic projects, or prior exposure to engineering, quality assurance, healthcare, medical devices, pharmaceuticals, or other regulated sectors is preferred.