Customer Project Manager

📋 Description

• Oversee projects for Radiology Informatics (RI) that engage customers, ensuring the achievement of project objectives and stakeholder expectations, thereby generating customer value.

• Direct large-scale, cross-functional initiatives (>€1M), guaranteeing delivery within defined scope, budget, timeline, and quality criteria.

• Align stakeholders on project objectives while managing scope, resources, risks, and interdependencies.

• Facilitate risk management and escalate issues with clear reporting and actionable mitigation strategies.

• Cultivate strong relationships with customers and partners, including senior executives; represent projects in governance forums.

• Lead and empower diverse teams to achieve high performance and operational excellence.

• Ensure compliance with standardized delivery processes and provide a seamless customer experience.

• Manage subcontractors and partners within complex contractual frameworks.

• Take ownership of financial performance, including budgeting, forecasting, change control, and KPI-driven cost optimization.

• Enhance resource allocation across projects and promote continuous process improvement.

⛳️ Requirements

• Minimum of 5 years of experience in software professional services and project management, preferably in international settings.

• Bachelor’s degree in Software Engineering, Business Engineering, or a related field.

• PMP certification (or equivalent) with a solid understanding of project management methodologies and estimation techniques (cost, time, resources, risk).

• Proven track record in delivering complex software projects within scope, budget, timeline, and quality standards.

• Strong grasp of software systems, integrations, and third-party interfaces.

• Financial acumen and the ability to influence profit margins during both presales and project execution.

• Proficient negotiation skills for contract discussions with subcontractors and competitors.

• Excellent stakeholder management abilities, including engagement with senior/executive customer representatives.

• Demonstrated leadership skills: leading teams, managing subcontractors, and driving performance across diverse stakeholders.

• Proven history in process improvement, service quality enhancement, and continuous delivery advancements.

• Strong communication skills; fluent in English; readiness to travel as required.

🏝️ Benefits

• Gain insights into our business operations.

• Explore our rich and intriguing history.

• Understand more about our purpose.