Customer Project Manager

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Serve as a strategic collaborator with executive leadership and key customer stakeholders.

• Convert intricate technical delivery into persuasive business value propositions.

• Implement next-generation project management methodologies within Cisco's PMO framework.

• Propel predictive delivery through AI-driven insights to proactively oversee project lifecycles and mitigate risks.

• Ensure program-level financial health, focusing on margin optimization, revenue forecasting, and strategic resource allocation.

• Articulate service business value to clients.

• Supervise complex, high-stakes projects and programs across various accounts.

• Manage extensive and intricate infrastructure projects.

• Lead large-scale, cross-functional teams to address systemic delivery challenges.

• Create and present proposals and final agreements.

• Utilize AI assistants and prompt engineering to automate project management tasks, including meeting intelligence, action tracking, and status reporting.

• Employ the Digitized Delivery platform and AI-driven insights to proactively manage project lifecycles.

• Guide customers in evaluating, planning, and managing related projects.

⛳️ Requirements

• Bachelor's degree in Engineering or Technology (BE/B.Tech or equivalent).

• At least 6 years of focused Project Management experience in the IT industry, with a total experience of 9–15 years.

• Demonstrated experience in managing global, customer-facing projects within highly complex functional or matrix organizations.

• Expertise in Microsoft Project Plan (MPP), Microsoft Excel, JIRA, and Confluence.

• Professional PM Certification such as PgMP, PRINCE2, ITIL, SCRUM, or equivalent; preference will be given to PMP/PgMP certified candidates.

• Proficiency in spoken Mandarin is a must.

• Readiness to travel locally and internationally as required by project scope.

• Ability to adapt to diverse time zone requirements.

• Advanced degree preferred, such as an MBA, MCA, or M.Tech.

• Domain expertise in IT Infrastructure, Migrations, Networking, Data Centre, Security, and/or Collaboration.

• Practical experience with Agile/Scrum project methodologies.

• Basic technical knowledge equivalent to CCNA or higher.

• Familiarity with AI-assisted project management tools and prompt engineering techniques.

• Experience in program-level financial management, including revenue forecasting, margin optimization, and strategic resource planning.

• Proven track record of leading large-scale, cross-functional teams across multiple geographies and business units.

🏝️ Benefits

• Opportunities for growth and development are boundless.

• Collaborate with a global network of professionals and experts.

• Engage in impactful solutions with worldwide significance.