Customer Outcomes Manager, iQueue for Operating Rooms

This is a fully remote position, open to applicants in Alaska, +12 more states.

📋 Description

• Build and sustain robust relationships with customer executive teams through quarterly business reviews and various relationship management approaches.

• Communicate the advantages of our products to a diverse range of stakeholders, including illustrating the financial return on investment to hospital CFOs and educating other hospital leaders on operational enhancements that may not be easily quantifiable.

• Contribute to the refinement of our product vision and strategy by continuously sharing customer stories and pain points with inbound product managers and providing detailed feature suggestions for the product roadmap.

• Ensure successful adoption of our latest product enhancements at customer locations. As our product rapidly evolves, you will be tasked with equipping your customers with our newest offerings.

• Guide your customers in resolving all operational challenges within their perioperative departments. They depend on our expertise, combining software solutions and best practices from our experience with leading health systems nationwide.

• Develop and utilize analytics to monitor customer operations and performance, assisting them in identifying and rectifying potential issues before they emerge.

• Collaborate with our Account Managers to pinpoint opportunities for expanding our presence within health systems that utilize our products.

• Partner with marketing to create case studies, customer videos, and presentations for industry events that showcase the successes you've facilitated for your customers.

• Deliver outstanding support to your customers, including training on new features and functionalities and addressing ad-hoc requests as they come up.

⛳️ Requirements

• A bachelor's degree in health sciences, engineering, business administration, or a related field, or equivalent years of relevant experience.

• Over 5 years of professional experience in a client- or customer-facing role within the healthcare sector, possessing a deep understanding of hospital operations. This may include healthcare management consulting, customer success, project management, or direct experience with a health system.

• A proactive attitude towards continuous learning and improvement without needing direction. We will equip you with the necessary tools for success, provided you take ownership of your development.

• A results-oriented mindset with a commitment to accountability for your work outcomes and the success of your customers.

• A background in process improvement, software implementation, and/or other customer-facing roles at a rapidly growing software company.

• Experience engaging with C-suite executives or other senior leadership professionals.

• Exceptional communication and organizational skills (how you present your resume and approach us will serve as a good indicator).

• Strong project management abilities, including the capability to manage multiple projects and coordinate cross-functional teams with shifting deadlines.

• Proficiency in data analysis using various tools (e.g., Excel, Tableau).

• Willingness to consistently work Central or East Coast hours, with flexibility to support customers across all U.S. time zones.

• Ability and readiness to travel 25-50% of the time.

🏝️ Benefits

• Intellectual and emotional fulfillment from tackling challenging operational issues in healthcare while enhancing patient access and saving lives!

• Competitive compensation package that includes a base salary, target bonus, and stock options.

• 401(k) Match.

• Comprehensive healthcare benefits.

• Generous Paid Time Off and Parental Leave.

• Monthly reimbursement for Skill Building.

• Monthly reimbursement for Wellness, Transportation, and/or Home Office expenses.

• Education Reimbursement for selected courses/programs.