Customer Outcomes Manager

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Management of the ticket lifecycle utilizing Computer

• Promote adoption throughout your portfolio

• Conduct regular meetings with your accounts

• Recognize and highlight opportunities for expansion

• Understand your customer for AI strategies using DevRev

⛳️ Requirements

• Over 3 years of experience in customer-facing technical positions (support engineering, solutions engineering, CSM, or technical account management)

• Proficient with at least one ticketing system, CRM, workflow automation tool, analytics platform, or developer tools

• Preferably have a background in enterprise SaaS or high-volume support environments

• Experience in both support and success operations is highly regarded

🏝️ Benefits

• Health insurance

• Professional development

• Flexible work arrangements