Customer Operations Specialist – Spanish, Mandarin

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle and oversee incoming calls from participants, responding to inquiries regarding Claims, program specifics, and advising on solutions tailored to their needs.

• Verify Applications and Claims linked to the Automotive Rebate program.

• Offer back-end operational assistance to guarantee smooth program implementation.

• Participate in training sessions for both new and existing clients to remain updated on POEV program enhancements and operational adjustments.

• Provide precise and timely information regarding programs and services to customers.

• Maintain internal tracking systems to ensure data integrity and facilitate issue resolution.

⛳️ Requirements

• High school diploma or its equivalent

• Bilingual proficiency in Spanish, Cantonese, or Mandarin

• 1–3 years of experience in customer service

• Clear speaking voice, strong grammar skills, and excellent retention capabilities

• Strong verbal and written communication skills

• Proficient in computer usage, including comfort with word processing and spreadsheet applications

• Strong research, problem-solving, and analytical abilities.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life insurance

• Disability

• Paid parental leave

• 401k

• Tuition reimbursement

• Paid time off

• Year-end holiday closure