Customer Operations Specialist – Phone

This is a fully remote position, open to applicants in Utah.

📋 Description

• Ensure customer satisfaction through effective phone communication.

• Address customer complaints with empathy and a friendly demeanor.

• Direct customer inquiries and issues to the appropriate contact or department.

• Provide prompt and compassionate phone support via Genesys.

• Establish feedback loops between customers and internal teams to enhance customer experiences.

• Identify and swiftly resolve customer concerns.

• Collaborate with cross-functional teams to deliver outstanding service.

⛳️ Requirements

• A minimum of 2 years of experience in technology customer support.

• Exceptional skills in customer service.

• Background in the technology or automotive sectors.

• Proficient in, or capable of quickly adapting to, computer software and Microsoft Office applications.

• Strong communication skills with individuals at all levels, both internal and external.

• Ability to assist non-technical customers with technical challenges.

• Advanced problem-solving and analytical abilities.

• Basic understanding of automotive terminology and purchase/sale documentation is preferred.

• A Bachelor’s degree or equivalent experience is a plus.

• Must be able to work remotely from within the continental US.

• Remote positions are not eligible for U.S. visa sponsorship.

🏝️ Benefits

• Target bonus.

• Restricted stock units (where applicable).

• Medical benefits.

• Financial benefits.

• Additional benefits.

• 401(k) eligibility.

• Paid time off (PTO).

• Parental leave.