Customer Operations Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Accurately input and assess sales orders, ensuring that customer, product, pricing, and order information is complete prior to processing.

• Confirm customer pricing against price sheets, product costs, freight charges, warehouse expenses, and other pertinent details.

• Detect pricing, cost, margin, and order inconsistencies before they lead to operational or customer-related issues.

• Execute basic business calculations involving percentages, costs, margins, multiplication, and division to ensure order accuracy.

• Examine information that appears to be incorrect or inconsistent instead of processing it without scrutiny.

• Report discrepancies and proactively liaise with relevant team members to achieve a resolution.

• Maintain a high level of accuracy while efficiently managing substantial volumes of order and operational data.

• Professionally assist with customer inquiries via email as knowledge of the business expands.

• Gradually manage occasional inbound and outbound customer calls once familiar with the company’s products and procedures.

• Acquire a solid understanding of the company’s logistics, order management, pricing, and operational workflows to identify irregularities.

⛳️ Requirements

• Prior experience in customer service, customer-facing roles, or operational support.

• Proficient in English across speaking, writing, and reading.

• Strong numerical aptitude and comfort with percentages, costs, margins, multiplication, division, and basic business calculations.

• Exceptional accuracy and attention to detail when reviewing orders, prices, costs, spreadsheets, and other business data.

• Ability to identify unusual or erroneous figures and investigate them before proceeding.

• Professional written communication skills and the confidence to ask questions or raise concerns when information is ambiguous.

• Experience in accounting, banking, finance, order processing, or similar data-intensive fields (preferred).

• Experience with high volumes of sales orders or transactional data entry/review (preferred).

• Familiarity with logistics, warehousing, freight, or supply chain operations (preferred).

• Proficient in using spreadsheets, order management platforms, ERP systems, or comparable business software (preferred).

• Prior experience communicating with U.S.-based customers or teams (preferred).

🏝️ Benefits

• Structured onboarding and support for professionals working remotely.