Customer Operations Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Enhance our customers' success on our platform.

• Develop and oversee candidate pipelines for your assigned accounts.

• Compose and dispatch candidate outreach communications.

• Diligently track data regarding customer product utilization.

• Leverage and analyze our data to address customer challenges, identify trends, and guide decision-making.

• Become proficient in the RippleMatch platform, ensuring roles and settings are up to date.

• Manage initiatives that advance account-specific goals and the objectives of the Customer Success team.

• Collaborate effectively with our Customer Success Managers.

• Assist in resolving complex customer issues with product-oriented solutions.

• Maintain accurate and active candidate pipelines to facilitate student placements.

⛳️ Requirements

• 0-3 years of experience in an analytical, operational, or customer-oriented role (internships, academic projects, and relevant coursework are included).

• A data-driven problem solver who enjoys exploring information, recognizing trends, and utilizing insights to enhance results.

• Proficient in working with data and spreadsheets (Excel or Google Sheets); familiarity with SQL, analytics tools, or data visualization is advantageous.

• Exceptional attention to detail with the capacity to manage intricate workflows, ensure data accuracy, and pinpoint opportunities for process improvements.

• A self-motivated individual who takes initiative on projects, proactively identifies obstacles, and pursues effective solutions.

• Inquisitive about the intersection of technology, data, and recruitment in addressing genuine business challenges.

• Strong written and verbal communication abilities with the skill to collaborate across teams and convey findings, recommendations, and updates clearly.

• Comfortable operating in a fast-paced environment where priorities shift and processes are in continuous development.

• Eager to become an authority on a SaaS platform and utilize data to assist customers in maximizing their value.

• Experience with startups, SaaS, recruitment technology, analytics, project management, or operations is a bonus.

🏝️ Benefits

• Flexible time off.

• Remote-first working environment.

• Flexible working hours - our employees are spread across multiple time zones.

• Medical and dental insurance plans.

• Parental leave policy.

• Employee stock options.