Customer Onboarding Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist clinic personnel in effectively utilizing MEDFAR’s web-based electronic medical record (EMR).

• Ensure the successful implementation tailored to each clinic's unique circumstances.

• Help identify the requirements of new clients as part of the onboarding team.

• Plan and prepare the technology infrastructure necessary for product deployment.

• Implement the functional interfaces required for the deployment of the product.

• Develop IT clinical processes associated with deployment to ensure optimal EMR usage.

• Engage in remote and on-site project deployments based on their size or complexity.

• Prepare and deliver advanced training sessions for clerical and medical clinic staff.

• Organize client question-and-answer sessions at clinics.

• Create presentations and draft project reports.

• Provide support to clients throughout the entire process.

• Apply corrective and preventive measures to enhance clinical processes.

⛳️ Requirements

• Post-secondary education in health, education, health software, project management, or a related field, or equivalent experience.

• 2 to 3 years of relevant experience in project management and software deployment.

• Strong organizational skills and the ability to structure a work plan effectively.

• Exceptional customer service skills and attention to detail.

• Capability to build constructive interpersonal relationships and understand complex emotions from others.

• Proficient communication skills in both French and English, in both verbal and written formats.

• Valid Class 5 driver’s license and access to a vehicle.

• Flexibility in scheduling and the ability to travel across Ontario.

• Bilingualism in French and English, both written and spoken, is mandatory.

• Regular travel is expected; frequency may vary each week.

🏝️ Benefits

• Remote work options and flexibility to support work-life balance.

• RRSP contributions.

• Healthcare insurance available from day one.

• Paid time off: 3 weeks plus an additional week between Christmas and New Year.

• Annual training allowance of $1,500 to aid in your professional development.

• An onboarding program designed to familiarize you with our environment and the digital healthcare sector.

• Provision of all necessary IT equipment, with additional gear offered if required.

• Opportunities for internal growth (promotions, internal mobility).

• Support from a wellness and social committee, with initiatives aimed at enhancing team cohesion, mental health, and overall employee well-being.

• A company culture that emphasizes transparency, collaboration, and innovation.