Customer Onboarding Analyst

📋 Description

• Assess and validate the KYB documentation provided by new suppliers and buyers during the onboarding phase, which includes business registration papers, identity verification, trade licenses, and beneficial ownership data.

• Perform risk evaluations on both new and existing accounts, highlighting high-risk profiles that require enhanced due diligence (EDD).

• Keep precise and current records of verification results in internal systems (CRM/ATS).

• Communicate with applicants to obtain any missing or clarifying documentation in a professional and timely manner.

• Stay informed about AML (Anti-Money Laundering) regulations and compliance standards pertinent to cross-border trade in high-value goods.

• Collaborate across functions with the Sales, Operations, and Finance teams to ensure smooth onboarding without compromising compliance standards.

• Detect patterns or irregularities that could suggest fraud or misrepresentation, and escalate these concerns appropriately.

• Contribute to the ongoing enhancement of KYB workflows, documentation checklists, and internal standard operating procedures (SOPs).

⛳️ Requirements

• 1–3 years of experience in a KYB, compliance, fraud, or onboarding verification position — preferably within the fintech, marketplace, or high-value goods sectors.

• Strong grasp of KYB/AML principles and regulatory frameworks (FATF, EU AML Directives, or equivalent).

• Excellent attention to detail with the capability to evaluate risk and make informed decisions.

• Outstanding written and verbal communication skills — you will be interacting with business owners and suppliers from various regions.

• Comfortable handling documentation in various formats and languages (translation tools are acceptable if compliant with GDPR).

• Proficient in CRM tools, case management systems, or compliance platforms; familiarity with tools such as Ashby, Salesforce, or similar is advantageous.

• A proactive, process-driven approach — you thrive on creating structure and enhancing workflows.

• Ability to manage sensitive information with confidentiality and professionalism.

• Nice to Have: Experience in the jewelry, diamond, or luxury goods sector.

• Nice to Have: Understanding of international trade documentation (invoices, certificates of origin, GIA/IGI certifications).

• Nice to Have: Experience with compliance tools like Jumio, Onfido, Sumsub, or other Risk Operations platforms.

• Nice to Have: Additional language skills (Hindi, Mandarin, Hebrew, Dutch, or Gujarati are advantageous due to our supplier network).

🏝️ Benefits

• Competitive salary.

• Benefits and opportunities for growth as the company expands into new geographies and categories.