Customer Manager – Natural Channel

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Achieve Sales Goals: Fulfill the objectives set by principals, including volume and sales essentials such as merchandising, assortment, pricing, and shelving targets at assigned customers, all while minimizing costs.

• Strategic Planning: Formulate a detailed Customer Business Plan that is in line with the business priorities of the principals and fosters long-term success.

• Client Engagement: Engage directly with all decision-makers at the customer to present and promote business plans, programs, and concepts that improve business results.

• Cost Management: Attain outcomes at the lowest possible selling cost, maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more. Supervise all manufacturers’ expenditures at the customer level.

• In-Store Presence: Ensure a competitively superior in-store presence in the designated stores by engaging with headquarters, supervisors, and other customer operations personnel for both direct and indirect customers.

• Trade Marketing: Oversee manufacturers’ trade marketing funds, process direct shipments through the Sales Support Coordinator, and leverage data to sell concepts to the customer.

• Budget Adherence: Operate within the allocated budget, ensuring resources are used efficiently.

• Proactive Communication: Maintain open lines of communication with key principals to ensure alignment and cooperation.

• Retail Initiatives: Work in partnership with Retail Sales Managers on significant retail initiatives, including new product launches, selling drives, and contests.

• Market Knowledge: Apply your understanding of the customer, market, and principal to involve marketing, technology, and administrative resources in achieving objectives.

• Timely Information Sharing: Deliver timely updates on selling priorities to Retail Sales Managers, supervisors, and shared resources in marketing, technology, and administration.

• Team Collaboration: Share information and insights about customers/principals with team members to enhance organizational capacity and drive collective success.

• Technology Utilization: Leverage computer systems and technology to fulfill the objectives of the Customer Business Plan and continually develop and refine skills to support the use of Acosta communication systems.

• Feedback and Improvement: Offer feedback to the Team Leader and/or General Manager on methods to enhance organizational capacity and optimize business operations.

• Special Projects: Complete special projects as assigned, contributing to the overall success of the team.

⛳️ Requirements

• **Education**: Bachelor of Arts Degree or equivalent work experience.

• **Experience**: At least six months of relevant experience in retail (CPG industry), marketing, space management, and/or resets. Sales administration or finance experience is preferred.

• **Technical Skills**: Proficiency in Microsoft software, including PowerPoint, Excel, Word, and Outlook, as well as a strong understanding of web-based applications. Excellent presentation and communication skills are essential.

• **Project Management**: Capability to manage multiple projects concurrently with robust organizational skills.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and growth.

• Flexible work arrangements.

• Performance-based incentives and bonuses.