Customer Manager – Customer Success, Project Coordination

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage customer interactions and communication.

• Develop and nurture long-lasting relationships with our hospital partners.

• Engage in regular communication with customers, which includes structured updates and reports.

• Prepare and lead review meetings with our clients.

• Proactively discuss the scope of services, collaboration, and performance metrics.

• Facilitate customer onboarding processes.

• Organize and manage the onboarding of new hospital partners.

• Ensure that new customer projects initiate in a well-structured manner and achieve productivity swiftly.

• Collaborate with project managers, coding teams, and internal departments.

• Coordination and oversight of customer collaboration.

• Structure and prepare pertinent information to support cooperation with our clients.

• Maintain a transparent flow of information between customers and internal teams.

• Monitor performance metrics and identify anomalies and trends at an early stage.

• Conduct analysis and development initiatives.

• Gather and document customer satisfaction feedback.

• Analyze collaboration efforts and customer performance outcomes.

• Identify opportunities for further development of the collaboration.

• Communicate potential upsell opportunities to our sales team.

⛳️ Requirements

• Several years of experience in a customer-facing position within the healthcare sector (e.g., Customer Success, consulting, account management, or project coordination).

• Strong understanding of the DRG system and hospital billing processes.

• Practical experience in DRG coding or medical controlling.

• Experience working with various stakeholders in a hospital setting.

• Excellent communication skills and a confident presence when interacting with customers.

• Organized working style and a passion for coordinating complex collaborations.

• A keen interest in actively developing customer relationships.

🏝️ Benefits

• Visible impact: You will engage directly with hospitals and make a sustainable improvement to their billing processes.

• Development & growth: We provide you the opportunity to learn new skills and take on responsibilities.

• As you gain experience, additional development opportunities will arise within our organization.

• Strong team: Collaborate closely with our DRG experts and colleagues from various departments to offer exceptional support to our customers and enhance collaboration continuously.

• More than work: Whether it’s a board game night, an after-work Kölsch, or cooking together — we celebrate even the small victories.

• Remote work with in-person interactions: Enjoy the flexibility to work from anywhere in Germany, complete with your choice of home office equipment or access to a co-working space.