Customer Management Agent

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the main contact point for our clients: You will assist our customers with their ongoing loans and insurance policies, addressing all pertinent issues.

• Proactive support for financial challenges: Through both phone and written communication, you will provide vital assistance to our clients facing difficult financial situations.

• Customized solutions for borrowers: You will collaborate with our borrowers to formulate suitable repayment plans and foster long-term, stable relationships with them.

• Addressing a variety of customer inquiries: Whether through email, chat, postal mail, or phone calls, you will respond competently, dependably, and with a service-centric attitude.

• Coordination with external partners: You will handle correspondence with our external service providers in receivables management, ensuring seamless information flow.

• Cross-departmental collaboration: You will work closely with both upstream and downstream departments to facilitate efficient handling and resolution of customer issues.

• Internal advocate for our customers: You will represent customer interests within the company and contribute to enhancing processes and decisions from the customer’s viewpoint.

⛳️ Requirements

• Relevant training and experience: You possess completed commercial vocational training (or an equivalent qualification) and have a minimum of 3 years of pertinent experience in debt management, customer service, or the banking industry.

• Genuine passion for customer satisfaction: You enjoy engaging with people and are dedicated to creating positive experiences for customers.

• Strong commitment and motivation: You work proactively and reliably, bringing a positive demeanor to your daily tasks.

• High comfort level with digital platforms: You are at ease in online environments and can view situations from both the customer’s and technical system’s perspectives.

• Excellent communication abilities and empathy: Your sociable and empathetic nature enables you to engage professionally with diverse individuals.

• Proficient in German, both spoken and written: You communicate clearly, confidently, and understandably in both oral and written forms of German.

• Poise in challenging situations: Even during difficult conversations or increased workloads, you maintain composure and a solution-oriented approach.

🏝️ Benefits

• Flexibility for your lifestyle: Enjoy family-friendly working hours and a generous home-office policy that allows you to remain agile and adaptable in any life circumstance.

• Ergonomic work environment: We provide ergonomic workstations for your office days to ensure a comfortable and healthy setup.

• Independent work: With short decision-making paths, you can work autonomously and share your ideas — we provide the space for you to take responsibility.

• Grow with us: Enhance your potential through numerous opportunities for role shaping and personal development, along with an annual development budget to help you achieve your professional and personal aspirations.

• Team camaraderie: Team spirit is important — we regularly organize events and parties where fun is an integral part of the program.

• Choice of mobility: Whether you prefer a seasonal train ticket or a parking space, we support you in selecting your preferred mode of transportation.

• Stay active: Maintain your fitness with a discounted membership at Fitness First or Urban Sports Club, or utilize our on-site fitness room to stay active after work and support your work-life balance.

• Secure your future: We offer contributions to company pension schemes to help you plan for the long term.

• Customized offers: We consider your personal situation — whether you are a parent or enjoy traveling, we provide tailored benefits that align with your lifestyle.