Customer Intelligence Manager

This is a fully remote position, open to applicants in France.

📋 Description

• Identify risks and opportunities ahead of others.

• Develop models for churn, engagement, and expansion scoring.

• Recognize early warning indicators that signal potential churn or upsell.

• Create customer prioritization dashboards for Customer Success and business teams.

• Deliver actionable recommendations rather than mere observations.

• Consolidate customer insights from various sources such as Mixpanel and CRM.

• Establish a cohesive and reliable view of customer behaviors, accessible to all.

• Define and uphold key metrics that accurately represent the customer lifecycle.

• Construct robust data pipelines for customer understanding.

• Design and implement automation scenarios triggered by real behavioral signals.

• Craft personalized, contextual communications tailored to engagement levels.

• Manage multi-step workflows that encompass onboarding, reactivation, and expansion.

• Continuously assess and enhance the effectiveness of each action taken.

• Present high-impact insights to the Executive Committee and senior leadership teams.

• Convert behavioral signals into actionable product, marketing, and business strategies.

• Serve as the internal expert on all aspects of customer understanding.

• Foster a culture of data-driven decision-making throughout the organization.

⛳️ Requirements

• Possess an analytical mindset: capable of extracting, analyzing, and converting data into actionable recommendations.

• Embrace an automation-first approach: adept at designing workflows and integrations that enhance efficiency.

• Comfortable utilizing AI: regularly employ AI tools for coding, analysis, and operational efficiency.

• Action-oriented builder: focus on creating practical solutions rather than theoretical analyses.

• Independent and proactive: take initiative, prioritize tasks effectively, and persuade key stakeholders.

🏝️ Benefits

• Autonomy & flexibility: manage your work according to priorities and ongoing projects.

• Fully remote: work from any location within Europe! 🌍

• Meal vouchers: enjoy a Swile card valued at €10 for each working day.

• Health insurance: coverage provided through Alan.

• Savings & profit-sharing: participate in an employee savings and profit-sharing plan.

• Well-being: receive contributions towards sports activities, gift vouchers, and access to an employee benefits platform.

• Coworking: benefit from access to shared workspaces up to 6 times monthly with Worklib.

• Team life: experience a vibrant company culture with four retreats annually to connect with colleagues.