Customer Fulfillment Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of cost classification, billing, and collections for the designated customer portfolio.

• Assist the Customer Service Manager (CSM) with outage planning and logistics.

• Oversee project controls for outages within the assigned customer group.

• Handle outage demand placement, including parts requests, scheduling repairs, and addressing labor resourcing needs.

• Gather timesheets from vendors and suppliers, calculate, and generate invoices for billing purposes.

• Manage the distribution and collection of Customer Feedback surveys.

• Update and maintain entries in GE’s OneSteam ERP system.

• Provide support to the CSM as necessary regarding customer communication, outage closeout, and customer relationship deliverables.

⛳️ Requirements

• Bachelor’s Degree from an accredited institution, or a High School Diploma/GED with at least 4 years of experience in financial/billing, customer support, operations, or forecasting roles.

• A minimum of 3 years of experience in financial/billing, customer support, operations, or forecasting positions.

• Familiarity and experience in the power generation services, industrial, and manufacturing sectors.

• In-depth knowledge of field service requirements and transactional steam turbine, generator, and boiler outages.

• A strong background in quality assurance.

• Proficiency with Enterprise Resource Planning (ERP) systems such as SAP/Oracle, Field Services Portal (FSP), and/or PowerMax/OneSteam.

• Competence in IT systems with the capability to learn and adapt to new technologies swiftly.

• Solid understanding of financial principles and commercial/contractual experience.

• Proven communication and organizational skills.

• Excellent interpersonal abilities.

🏝️ Benefits

• Medical, dental, vision, and prescription drug coverage.

• Access to a Health Coach from GE Vernova, available 24/7 as a nurse-based resource.

• Availability of the Employee Assistance Program, offering 24/7 confidential assessment, counseling, and referral services.

• Participation in the GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings plan with company matching contributions.

• Company retirement contributions.

• Access to Fidelity resources and financial planning consultants.

• Tuition assistance opportunities.

• Adoption assistance support.

• Paid parental leave policy.

• Disability benefits coverage.

• Life insurance options.

• 12 paid holidays annually.

• Permissive time off policy.