Customer Fulfillment Manager

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Serve as the primary point of contact (SPOC) for service performance, product implementations, and support initiatives across designated accounts.

• Address TRRs and escalations in a timely manner.

• Maintain regular communication with stakeholders.

• Identify and engage relevant cross-functional teams.

• Oversee progress to avoid workflow delays.

• Ensure rapid resolution of intricate issues.

• Collaborate with Sales to initiate Technical Resource Requests (TRRs).

• Develop and sustain program dashboards.

• Deliver weekly, monthly, and quarterly updates on significant activities, issues, and escalations to Customers, Account Teams, and Services leadership.

⛳️ Requirements

• Bachelor's degree in a relevant technical discipline (EE, CE, IT, etc.).

• Over 5 years of experience in project management, service delivery management, or a related technical account management role.

• More than 5 years of experience in developing Internet security solutions for enterprise clients, with a solid understanding of cybersecurity principles, implementations, and products.

• Demonstrated hands-on experience utilizing CRMs and enterprise workflow systems to handle multiple, complex projects concurrently.

• A graduate degree (MBA or Master of Engineering) is preferred.

• Security certifications such as CISSP, CISM, or equivalent are preferred.

• Practical experience with networking technologies (Routing, Switching, VPNs, LANs/WANs, IPsec, and Encryption Technology) is preferred.

🏝️ Benefits

• Restricted stock units

• Bonuses