Customer Fulfillment Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of cost classification, billing, and collections for the designated customer portfolio.

• Provide support to the Service Account Manager (SAM) in outage planning, managing internal service partner purchase orders (POs), and processing external vendor requisitions.

• Oversee the Project Controls Analyst (PCA) or other cost tracking personnel for outages within the assigned customer base.

• Handle outage demand placement, which includes parts requests, scheduling repairs, and fulfilling labor resource needs.

• Gather timesheets from vendors and suppliers, then calculate and generate invoices for billing purposes.

• Organize Post Outage Reviews and manage the distribution and collection of Customer Feedback Surveys.

• Update and maintain entries in GE’s OneSteam ERP system and the Work Breakdown Structure (WBS).

• Assist the SAM as needed with customer communications, outage closeout procedures, and customer relationship deliverables.

• Act as a Subject Matter Expert (SME) for the financial aspects of the Outage Assistant (OA).

⛳️ Requirements

• A Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with at least 4 years of experience in financial/billing, customer support, operations, or forecasting roles).

• A minimum of 3 years of experience in financial/billing, customer support, operations, or forecasting positions.

🏝️ Benefits

• Medical, dental, vision, and prescription drug coverage.

• Access to a Health Coach from GE Vernova, a 24/7 nurse-based resource.

• Availability of the Employee Assistance Program, offering 24/7 confidential assessment, counseling, and referral services.

• Participation in the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings option with company matching contributions and retirement contributions.

• Access to Fidelity resources and financial planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance.

• 12 paid holidays.

• Flexible time off.