Customer Experience Specialist – Temp-Hire, Part-time, Weekends

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Act as the main point of contact for customers concerning their orders, delivery schedules, and product availability.

• Process and oversee customer orders within ERP systems, guaranteeing accuracy and completeness.

• Deliver prompt responses to customer inquiries, including order status, shipping updates, and product details.

• Keep precise customer records and maintain order documentation.

• Work closely with the sales team to address customer needs and ensure alignment on order fulfillment.

• Coordinate shipments with internal warehouse teams, third-party logistics providers, and freight carriers.

• Monitor the status of order fulfillment and shipments to guarantee timely delivery.

• Track and address shipping issues, delays, or discrepancies promptly.

• Prepare and review shipping documentation, including packing lists, invoices, and any necessary export documentation.

• Assist with international shipments and ensure compliance with relevant import/export regulations.

• Oversee the entire order lifecycle from order entry to delivery confirmation.

• Identify potential supply chain disruptions and proactively communicate updates to customers and internal stakeholders.

• Collaborate cross-functionally with operations, planning, finance, and quality teams to resolve order-related issues.

• Aid in backlog management and prioritize deliveries.

• Discover opportunities to enhance order processing, logistics coordination, and customer communication.

• Engage in process improvement initiatives such as Kaizen or operational workflow enhancements.

• Assist in documenting customer service and logistics procedures.

• Contribute to performance tracking metrics such as on-time delivery, order accuracy, and customer satisfaction.

⛳️ Requirements

• A Bachelor’s degree in Business, Supply Chain, Logistics, or a related field is preferred.

• Over 5 years of experience in customer service, order management, logistics, or supply chain operations.

• Experience with ERP systems (SAP, Oracle, NetSuite, or similar) is required.

• Strong preference for SAP proficiency.

• Comprehensive understanding of order processing and logistics coordination.

• Preferred experience working with freight carriers and logistics providers.

• Proficient in Microsoft Office, especially Excel.

🏝️ Benefits

• Diverse and flexible work arrangements that promote a healthy balance between work and personal responsibilities.

• A culture that values respect, diversity, collaboration, and innovation, fostering inclusiveness and exceptional performance.

• Competitive compensation and benefits packages that are practical, robust, and equitable.

• A commitment to supporting ongoing professional growth through career development, hands-on experiences, and training opportunities.

• Engaging work that aids in developing new and improved methods to enhance clinical outcomes for oncology treatment globally.

• An unwavering dedication to company values, employee safety, and excellence in all endeavors.