Customer Experience Specialist – Professional II

This is a fully remote position, open to applicants in Malaysia, +1 more country.

📋 Description

• Address customer inquiries and issues via phone, email, or chat by utilizing technical product expertise and interpersonal abilities.

• Diagnose problems related to applications, products, and vendors.

• Recognize, document, and escalate customer concerns as necessary.

• Convey technical solutions across various communication channels.

• Record customer interactions in real time and potentially contribute to content for review.

• Resolve issues using a comprehensive understanding of product functionalities, features, and customer contexts.

• Assess and rectify product-related issues and failures.

• Handle a wide range of moderately complex problems and adjust existing procedures and processes as required.

• Manage multiple tickets related to technical challenges.

• Collaborate with technicians and supervisors to address intricate problems.

• Clearly articulate technical issues to management and customers.

⛳️ Requirements

• Preferred education: High School diploma or equivalent vocational training/experience.

• Preferred work experience: 1–2 years.

• Intermediate proficiency in Microsoft business applications, including Word, Excel, and Outlook.

• Strong customer service orientation.

• Demonstrated professionalism in work habits, including attendance, teamwork, and time management.

• Excellent communication skills, encompassing active listening, delivering clear and concise information, and using appropriate language and grammar.

• Comprehensive understanding of job-related knowledge and processes.

🏝️ Benefits

• Hybrid work arrangement.

• Flexible working hours.

• Summer Flex Fridays.

• Designated Focus Fridays.

• Annual company-wide well-being day.