Customer Experience Specialist – Ecommerce Support

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Address customer inquiries via phone, email, live chat, and marketplace platforms.

• Manage ecommerce support issues including tracking, shipping, damaged items, delays, returns, product inquiries, and custom requests.

• Analyze customer history and internal notes to resolve more intricate or sensitive cases.

• Interact with customers using a clear, polished, professional, and empathetic tone.

• Collaborate with the internal team using Microsoft Teams and Outlook.

• Familiarize yourself with the product catalog to assist customers in understanding available options.

• Recognize recurring questions, process gaps, or inefficiencies in workflows, and propose enhancements.

• Contribute to the enhancement of customer service tools, chatbot flows, automated responses, or basic workflows whenever feasible.

⛳️ Requirements

• Prior experience in customer service, customer support, or customer experience.

• Exceptional spoken and written English skills.

• Ability to seamlessly switch between phone, chat, email, and marketplace messages.

• Strong problem-solving abilities and the capacity to remain calm during challenging customer interactions or busy support periods.

• Keen attention to detail when reviewing orders, messages, and customer histories.

• Comfort with remote work in a small, collaborative team environment.

• Availability for full-time work with significant overlap with Eastern Time.

• While ecommerce support experience is preferred, strong customer service experience from other sectors will also be considered.

🏝️ Benefits

• Competitive salary.

• Flexible work hours.

• Opportunity for career growth and development.

• Access to training and resources to enhance your skills.

• A supportive and engaging team environment.