Customer Experience Specialist – Customer Success, Splunk

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develops strategic and intricate technical health and adoption strategies for large, key customer segments.

• Manages enterprise deployments of high complexity, utilizing AI analytics for both planning and execution.

• Acts as the customer advocate regarding support-related issues by monitoring support cases and assessing business impact.

• Serves as a trusted advisor to senior leaders within customer organizations.

• Oversees the execution of the Technical Adoption Program (TAP) and its integration across various teams.

• Demonstrates expertise across multiple Splunk products.

• Conducts business reviews for adoption and updates TAPs, incorporating AI analytics.

• Collaborates with Sales and Customer Experience leadership to co-develop adoption journeys for high-value accounts.

• Manages adoption efforts among various stakeholders and teams to ensure consistency and quality.

• Effectively communicates complex information during meetings or workshops.

• Designs and leads one-on-one series, measuring their reach and impact.

• Directs technical strategy within customer success programs.

• Acts as a Technology Evangelist.

⛳️ Requirements

• Must possess working knowledge of Splunk and/or relevant Splunk Certifications.

• Bachelor’s degree plus 5 years of related experience, or a Master’s degree plus 4 years of related experience, or a PhD plus 3 years of related experience, or equivalent relevant work experience.

• Outstanding verbal and written communication skills in both English and French.

• Expert-level certification (e.g., CCIE) or equivalent relevant certification is expected.

• Certifications in industry trends are preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short and long-term disability coverage.

• Basic life insurance.

• Ten paid holidays per full calendar year.

• One floating holiday for non-exempt employees.

• One paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• Four paid days off for personal wellness.

• Sixteen days of paid vacation time per full calendar year.

• Flexible vacation time off program.

• Eighty hours of sick time off provided at the time of hire and each January 1st.

• Additional paid time off may be requested for critical family issues.

• Optional ten paid days per full calendar year to volunteer.

• Grants of Cisco restricted stock units.