Customer Experience Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the representative of Tilt for both buyers and sellers.

• Manage orders, returns, and onboarding processes to build trust.

• Your insights will influence our policies, tools, and support content.

• Confidently address common marketplace inquiries.

• Develop process enhancements and transform challenging situations into positive results.

⛳️ Requirements

• Exceptional written English: friendly, clear, and confidence-inspiring.

• Strong customer judgment and empathy; skilled in de-escalation.

• Ownership mentality - you see tasks through to completion and communicate proactively.

• Familiarity with marketplace operations (orders, returns, refunds, seller/merchant inquiries) or a strong willingness to learn quickly.

🏝️ Benefits

• 29 days of annual leave, in addition to UK bank holidays.

• A day off for your birthday, no questions asked.

• Share options allowing you to become a true stakeholder in our success.