Customer Experience Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Offer professional, courteous, and appreciative support on each phone call.

• Provide outstanding, personalized solutions that meet the unique needs of each customer.

• Keep precise records of all interactions and transactions.

• Confidently multitask by documenting, researching, and engaging with customers in real time.

• Exhibit excellent phone etiquette and consistently represent Signet in a positive manner.

• Achieve or surpass expectations for production, call efficiency, schedule adherence, and quality.

• Address escalated issues with empathy, patience, and professionalism.

⛳️ Requirements

• Prior experience in customer service or client support.

• Excellent verbal and written communication abilities.

• Capability to multitask with precision and a focus on detail.

• Basic proficiency in data entry, Microsoft Word, and Excel, along with a fundamental understanding of mathematics.

• Analytical skills to interpret feedback and foster continuous improvement.

• Bilingual abilities (especially in Spanish) are an advantage.

🏝️ Benefits

• Employee discounts.

• Bilingual Spanish differential pay available (contingent upon passing speaking/writing assessment).

• Up to 6 weeks of paid training.

• Comprehensive healthcare, dental, and vision insurance to ensure coverage for you and your family.

• Generous 401(k) matching after just one year to assist in securing your financial future.

• Seasonal overtime opportunities.

• Referral bonuses when your recommended candidates complete 60 days!