Customer Experience Specialist

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Provide prompt, precise, and compassionate support via chat, voice, and email.

• Address shift, payment, onboarding, and platform-related concerns in real-time.

• Utilize tools like Zendesk and Salesforce to investigate cases while ensuring clear and accurate documentation.

• Independently troubleshoot issues, exercising sound judgment prior to escalation.

• Tailor communications while maintaining a confident, professional, and helpful demeanor.

• Recognize recurring issues, workflow inefficiencies, and operational challenges to enhance the worker experience.

• Assist new professionals during onboarding and help them swiftly gain confidence in using the platform.

• Embody our values such as exceptional speed, ownership, and exceptionally high standards in every interaction.

⛳️ Requirements

• Proficient, professional-level English communication skills, both written and verbal.

• Over 2 years of experience in customer support across chat or voice channels.

• More than 2 years of experience working with CRMs such as Zendesk or Salesforce.

• Comfortable using Google Workspace tools, including Docs, Sheets, and Gmail.

• Excels in fast-paced, high-ownership environments where priorities may change rapidly.

• A proactive problem-solver who takes initiative without waiting for guidance.

• Strong attention to detail and the ability to remain calm under pressure.

• A collaborative team player who communicates effectively and contributes positively to team success.

🏝️ Benefits

• Clipboard operates 24/7. Team members are scheduled to work 5 days within a 7-day period, including availability on both Saturday and Sunday.