Customer Experience Specialist

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Foster meaningful connections with each member by demonstrating empathy, patience, and respect.

• Take full ownership of every member interaction and resolve inquiries during the first contact.

• Provide outstanding service by surpassing member expectations.

• Accurately address member inquiries related to benefits, eligibility, services, policies, and procedures.

• Assist members with questions regarding provider networks and claims/reimbursement.

• Diligently document all interactions with members.

• Support outbound outreach efforts to enhance engagement.

⛳️ Requirements

• Over 2 years of experience in customer service, contact centers, or member support.

• A high school diploma or GED is required.

• A minimum typing speed of 40 words per minute.

• Proficiency in Microsoft Outlook, Word, Excel, CRM, and Contact Center solutions.

• Excellent verbal communication skills that are clear, concise, and warm.

• Capability to manage high call volumes while addressing complex interactions.

• Bilingual in Spanish is a plus.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.

• Paid time off.