Customer Experience Representative, Retention Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide assistance to customers to guarantee a favorable experience.

• Establish rapport and nurture effective relationships with clients.

• Address a variety of customer inquiries.

• Retain clients wishing to disconnect or downgrade their services.

• Advocate for Xfinity products and services to customers.

• Employ soft skills and problem-solving techniques during customer interactions.

⛳️ Requirements

• High School Diploma / GED.

• 0-2 years of applicable work experience.

• Outstanding communication abilities.

• Strong problem-solving skills.

• Capability to multitask across various tools and systems.

• Must thrive in a fast-paced work environment.

• Should be enthusiastic learners, users, and advocates of technology, products, and services.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.

• Paid time off.

• Bonuses.

• Stock options.

• Professional development opportunities.