Customer Experience Representative

📋 Description

• Answering incoming calls, chats, and emails from Customers and Creators promptly and professionally.

• Assisting with billing questions, technical support, and website navigation.

• Effectively diagnosing and resolving issues, escalating cases when required.

• Reviewing creator applications to verify the provided information and offering additional assistance or clarification as needed.

• Preventing chargebacks and minimizing risk by thoroughly examining transactions for potential fraudulent activities.

• Serving as a bridge between customers/creators and internal departments to ensure effective communication and problem-solving, providing detailed and accurate information.

• Keeping current with product knowledge and company policies to deliver accurate information and support to our Customers and Creators.

⛳️ Requirements

• A strong passion for helping others and providing outstanding customer service.

• Proficiency in using computers and web browsers, with the capability to navigate multiple systems simultaneously.

• Strong analytical skills and the ability to independently identify and resolve issues.

• Attention to detail in identifying and reporting bugs, ensuring the provision of accurate and comprehensive information.

• Fluent in written and spoken English.

• Conversational skills in French, Spanish, or German are considered an asset.

🏝️ Benefits

• Fair bonus system;

• Paid vacation and sick leave days;

• A leading company in its field on the global market;

• Learning and sports program;

• Fully remote work from home;

• A cool and friendly team.