Customer Experience, PM/BA

This is a fully remote position, open to applicants in United States.

📋 Description

• Play an essential role in ensuring Gainwell achieves our clients’ goals.

• Act as an informed liaison among stakeholders, project managers, and clients.

• Evaluate, strategize, document, or propose enhancements to business processes that align with CX objectives.

• Exhibit a strong professional demeanor and communication skills to effectively convey messages to business leaders, stakeholders, team members, and clients.

⛳️ Requirements

• Minimum of 3 years of experience in launching and/or operating Contact Centers.

• At least 3 years of practical Project Management experience within BPO, including the generation and maintenance of standard PM artifacts.

• A minimum of 5 years of Business Analyst experience in gathering, drafting/documenting, validating, and identifying fulfillment of requirements.

• Over 5 years of experience in Medicaid, with exposure to NASPO, Provider, Claims, Encounters and Financials (CEF), and Pharmacy Benefits.

• Excellent written and verbal communication and presentation abilities.

🏝️ Benefits

• Generous and flexible vacation policy.

• 401(k) employer matching program.

• Comprehensive health benefits.

• Educational assistance opportunities.

• Leadership and technical development academies.