Customer Experience Operations Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Contribute to the development of customer experience strategy and operations by acting as a trusted advisor for the customer experience team.

• Aid in the continuous administration, configuration, and support of our CX technology stack.

• Generate, analyze, and utilize data and insights to pinpoint opportunities for enhancing speed, quality, efficiency, effectiveness, forecasting, and overall customer experience.

• Take proactive ownership in recognizing trends and opportunities through reporting and analysis, technological advancements, and spearhead initiatives to address gaps and challenges for successful completion.

• Research, design, and collaborate with stakeholders to execute solutions for initiatives, encompassing software implementations, custom workflows and processes, and reporting solutions.

• Work alongside cross-functional partners such as Finance, Product and Technology, and Marketing to improve the performance, cohesion, and efficiency of the customer experience team.

• Address routine internal team requests and assist in the effective resolution of issues.

⛳️ Requirements

• Ideally, possess 4+ years of experience in a rapidly growing company supporting various customer-facing teams with their daily operational and business requirements.

• Demonstrated organizational and time management abilities, capable of handling shifting and conflicting priorities.

• Eager to learn and develop professionally.

• Continuously seeking ways to enhance personal and company performance.

• Ability to execute tasks promptly with a strong sense of urgency.

• Proficient in Microsoft Office, particularly Excel.

• Capability to perform reporting and analysis to facilitate ongoing improvements.

• Practical experience with CX technologies such as Salesforce, Zendesk, Mavenlink, etc., would be a significant advantage.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and growth.

• Flexible work hours and potential remote work options.